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Refund Policy

Effective date: May 5, 2026

Shipping Costs

Customers are responsible for all return shipping costs unless the return is due to an order error or non-conforming product. All returns must be shipped using a tracked and insured service.

Inspection and Refunds

All returned items are subject to inspection upon receipt. Products must be unopened, unused, and in their original condition to be eligible for a refund.

Approved refunds are issued to the original payment method at our discretion. Processing may take up to fourteen (14) business days after the returned item is received and approved.

Shipping Damage

We are not responsible for damage, loss, or delays caused by shipping carriers. Any shipment arriving damaged or compromised must be reported within twenty-four (24) hours of delivery, including photographic evidence of the packaging and contents.

Items with compromised packaging must not be used.

Contact for RMA Requests

All return requests must be submitted in advance via email at shipping@navigatepeptides.com. Unauthorized returns will not be accepted.

The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure, or prevent any disease.